PC Support Technician

   
San Antonio
IT

Provide daily operational support of all LAN Wiring and Phone Communications systems. Plan and install new wiring systems to new standard systems assist in the configuration and installation of desktop computers systems; troubleshoot and resolve LAN connection problems; plan and install new wiring for phone communications.

ESSENTIAL RESPONSIBILITIES:

  • Aid in providing user support on help desk requests related to hardware issues. 
  • Identified researches and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. 
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Secondary Helpdesk support. 

     

JOB SPECIFICATIONS:  

Good working knowledge or ability to acquire skills in the following:  Must be able to install and terminate twisted-pair and coax wire. Must be able to install phone wiring including the use of punch down tools, electronic tracking equipment, and cross-connect systems. Familiarity with PC hardware is a plus.

WORK ENVIRONMENT:

SUPERVISION:

Under general direction.  Performs assignments after receiving general instructions as to methods, procedures, and desired end results.  Some opportunity for discretion when making selections among a few, easily identifiable choices.  Assignment usually reviewed upon completion.

     

INTERPERSONAL SKILLS:

A moderate level of interpersonal skills is required to maintain an effective relationship among all departments and users.

    

PHYSICAL REQUIREMENTS:

Essential responsibilities are performed in a climate controlled office but not limited to the office.  Must be able to cope with stress and mental exhaustion due to the pressures of accomplishing set goals, meeting short deadlines, maintaining numerous projects simultaneously, employee confrontations and long work hours.

 

JOB QUALIFICATIONS:

EDUCATION:

High School diploma or GED

    

EXPERIENCE: 

6 months minimum experience with LAN /phone wiring systems. 

This opportunity is closed to applications.